> For the complete documentation index, see [llms.txt](https://aura-protocol.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aura-protocol.gitbook.io/docs/introduction/faqs.md).

# FAQs

Browse our frequently asked questions to gain quick insights into key topics that will help you better understand our platform and enhance your overall experience.

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<summary><strong>How do I participate in a sale?</strong></summary>

Participating in token sales on the platform is straightforward. When a project enters its official purchase phase, you can use your zkLTC tokens to commit capital and buy the project's tokens.

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<summary><strong>Is the platform secure?</strong></summary>

While we conduct rigorous peer-reviews and infrastructure testing, no system is 100% secure. However, we guarantee immediate response times to mitigate any active threats and deploy swift countermeasures to safeguard your assets.

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<summary><strong>Are projects KYC'd?</strong></summary>

Not all project teams on the platform are KYC'd. Teams that choose to dox and submit valid identification receive a verification badge next to their project name. Note that this badge confirms identity only; it does not imply financial endorsement or investment advice.

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<summary><strong>How long does application review take?</strong></summary>

Our internal review window takes between 24 and 72 business hours. Once complete, we will communicate your application status directly through your provided social channels, with Discord being our preferred platform for updates.

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<summary><strong>How do I claim my tokens after sale?</strong></summary>

To claim your tokens, navigate back to the same dashboard where you contributed your funds. Your allocation will be available there for direct withdrawal or distributed according to the project's specific vesting schedule, if applicable.

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<summary><strong>How do I vote on projects?</strong></summary>

To cast a YES or NO vote, you must first stake your AURA tokens. Your voting power is calculated proportionally based on the total volume of tokens you have staked.

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<summary><strong>What are the listing fees for tokens on the launchpad?</strong></summary>

Once your application is approved, we negotiate a variable listing fee tailored to your project team's capacity. Following a successful token sale, the platform collects a flat 5% protocol commission on the total funds raised.

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<summary><strong>What are the benefits of token staking?</strong></summary>

When you stake tokens, you earn a yield determined by the specific APY of your chosen pool. Once the designated lock duration for that pool expires, you are free to unstake your tokens at any time.

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<summary><strong>Can I unstake my tokens before the unlock date?</strong></summary>

Yes, if you choose to unstake your tokens before your designated unlock date, a 10% penalty will be applied to the early withdrawal amount.

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<summary><strong>How many points do I earn for using the Testnet?</strong></summary>

Every transaction you execute on the Testnet automatically earns you 15 points. You can accumulate additional rewards by completing the specific tasks and missions listed on the incentives page inside your dashboard.

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<summary><strong>Do I get refunds when a sale fails?</strong></summary>

If a project fails to meet its launch requirements, 100% of your invested funds can be reclaimed directly through your dashboard at any time.

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<summary><strong>What happens when the soft/hard cap is not reached for a sale?</strong></summary>

If a project issues a refund, all invested funds are returned to participants in full. You can reclaim your capital by triggering the refund transaction directly on the associated launchpad pool page.

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If you still have additional questions, feel free to reach out to us via our official communication channels.